We ship only in India and for domestic (India) buyers, orders are shipped through registered domestic courier companies and/or speed post only.
Shipping is free all over India unless specified on the product page or informed explicitly by our customer care prior to shipping.
Orders are generally shipped on the same day or the next day but may take up to 3 – 10 working days depending on the number of orders and external factors from the date of placing the order and delivering of the shipment subject to Courier Company/post office norms.
Shimaz.com is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3 working days (done usually by next working day of placing order) from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the delivery address entered by the buyer at the time of placing the order.
If you have any queries regarding our Shipping & Delivery Policy, feel free to write us at customercare @shimazperfumes.com
For wholesale and bulk orders please WhatsApp us on the number given on our website.
RETURNS, REFUNDS AND CANCELLATION POLICY
Due to the personal nature of perfume-attars, we do not accept returns, however you can always buy our samples before buying a full bottle.
EXCHANGE (IF APPLICABLE)
In case of any faulty delivery for Exchange or return (e.I. If product got stolen from the package, received empty package or the wrong size of the package) you must have to provide us the unboxing video of the package for your query to be entertained by our customer care.Without video no complaint would be entertained.
REFUNDS(if applicable)
Refunds will be approved in case of faulty product packaging or miss-delivery.If you are approved ,then you refund will be processed , and a credit will automatically be applied to your original method of payment, within certain amount of days.
CANCELLATION
Requests to cancel orders that have already been placed on www.shimazperfumes.com will not be considered.
